Challenge

• Recent acquisition raised heightened awareness to increasing administration costs
• Management and merging of complex population and plans.
• Concerned about capturing and measuring accurate administrative requirements for their complex population, technology requirements, and sheer number of plans
• Pushing & managing current vendor to provide market updates in compliance, technology, and processing

Tasks and Approach

• Reviewed current state of administrative practices
• Provided comparison against industry standard
• Developed and managed Request For Proposal process
• Provided and presented vendor evaluations

Results

• Uncovered non standard market practices and out dated technology approaches in current administration
• Provided best practice solutions and set market technology expectations
• Analysis provided a stack ranking of vendors along with strengths and weaknesses
• Negotiated rate structures and the inclusion of standard and plan specific practices
• Selected vendor decreased administration costs by several million over a 5 year period

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