Depending
on which research you look at, some 90-95% of the nations wealth
resides with just the top 1-3% of the population. So the case is
clear right? Spend development resources on creating systems tailored
to the wealthy. Not so fast. With the change in the regulatory environment
many intuitions expanded their product offerings in the hopes of
being the one stop financial supermarket. Recently, we are seeing
that many of the wealthy clients are not consolidating their, investment,
insurance, and traditional banking activity. They are instead using
the vast array of on and off-line resources to effectively pick
and choose their products from in some cases a different institution
for each product. Only by diligent customer analysis and effective
product development can institutions be assured that what they are
investing to capture these relationships is really what they are
getting.