ATLANTA, JUNE 10, 2002 - HarrisonGray, a premier management and technology consulting firm and iSeva, a premier provider of high impact customer interaction management solutions, today announced the formation of a strategic alliance to deliver offshore contact center solutions to enterprises. Together, HarrisonGray and iSeva will market an offshore contact center offering to help companies reduce costs while improving their customer service quality.

The companies will team up to design and implement contact center solutions, which will be located offshore at iSeva’s facilities. HarrisonGray will offer its capabilities in the strategy development and design of the contact centers. iSeva will host and maintain the contact centers at their site.

"When asked why iSeva was chosen as its strategic partner, Marcus Stuart, a founder and CEO of HarrisonGray said, "iSeva is one of the prominent companies in this space, with satisfied customers and a proven delivery model. We are pleased that iSeva has chosen to partner with HarrisonGray."

Offshore contact centers are becoming increasingly popular in today’s competitive business environment and are being driven by globalization, technology and falling telecommunication costs. Apart from being cost effective solutions, they also improve customer service.

"HarrisonGray’s goal is to help clients manage offshore contact solutions to realize the top- and bottom-line benefits," said Gagan Sharma, founder and Vice President of iSeva. "We chose to partner with them because they have higher goals and proven successes in being more than just an outside consultant to their clients."

About iSeva
iSeva is the premier outsourcer of customer interaction services that enable companies to leverage customer service as competitive advantage. Services include telesales, phone- based customer support and web-based customer support through email and web-chat. In providing these services, iSeva leverages its global delivery model of a business development cum project management group in Texas and New Jersey and a technology and operations team in Bangalore, India. This ensures seamless delivery of customer interaction processes and enables customers to realize the full benefits of their CRM investments. For further information, visit www.iseva.com.